Refund Policy – MufaddalShop

Last Updated: May 14, 2026

Welcome to MufaddalShop. We value our customers and aim to provide the best shopping experience possible. Please read our Refund Policy carefully before making a purchase.

1. Eligibility for Refunds

You may request a refund if:

• You received a damaged or defective product.
• You received the wrong item.
• Your order was not delivered within the promised timeframe.
• The product is significantly different from the description shown on our website.

To be eligible, you must contact us within 7 days of receiving your order.

2. Non-Refundable Items

Refunds will not be provided for:

• Products damaged due to misuse or improper handling.
• Change of mind after purchase.
• Items returned without original packaging or proof of purchase.
• Digital products or downloadable items (if applicable).

3. Return Process

To request a refund or return:

1. Contact our support team with your order number and issue details.
2. Provide photos/videos if the item is damaged or incorrect.
3. Wait for confirmation from our support team before returning any product.

4. Refund Approval

Once we inspect and approve your request, your refund will be processed within 5–10 business days using the original payment method.

5. Shipping Costs

• If the return is due to our mistake (wrong or defective item), we will cover the return shipping cost.
• Otherwise, customers are responsible for return shipping fees.

6. Order Cancellation

Orders can be canceled before shipment. Once the order has been shipped, cancellation requests may not be accepted.

7. Contact Us

If you have any questions about this Refund Policy, please contact us through our official support channels.

Thank you for shopping with MufaddalShop.